Effective on January 1, 2016
- We don’t ask you for personal information unless we truly need it for correspondence, scheduling, or pricing.
- We don’t share your personal information with anyone except to comply with the law, or protect our rights.
- Personal information stored on our servers is strictly limited to names, email addresses, and archives of planning correspondence emails.
- For the utmost privacy and security of payment information, credit card information is never stored on our servers, and is securely transmitted with SSL encryption to trusted 3rd party payment gateway, Paypal.
If you have questions about handling or removing of your personal data, please contact our support team.
Like most website operators, ARK collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ARK’s purpose in collecting non-personally identifying information is to better understand how ARK’s visitors use its website. From time to time, ARK may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
ARK also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on WordPress.com blogs. ARK only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Potential customers who contact ARK or initiate a booking are required to give personally-identifying information. The amount and type of information depends on the nature of the interaction. Basic questions using our contact form simply require a name and valid email address. Booking inquiries require visitors to provide itinerary details, and depending on the nature of your tour, the required details will vary, but are only requested as they relate to admission fees of tour activities.
ARK may collect statistics about the behavior of visitors to its websites. For instance, ARK may monitor IP traffic behavior to help identify spam or malicious traffic. All of this data will never be disclosed with any personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
ARK discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ARK’s behalf or to provide services available at ARK’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ARK’s websites, you consent to the transfer of such information to them. ARK will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ARK discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ARK believes in good faith that disclosure is reasonably necessary to protect the property or rights of ARK, third parties or the public at large. If you are a registered user of an ARK website and have supplied your email address, ARK may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ARK and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ARK takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If ARK, or substantially all of its assets, were acquired, or in the unlikely event that ARK goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ARK may continue to use your personal information as set forth in this policy.
As ARK accepts online payments from customers, the privacy and security of your payment information is our top priority. All communications to and from our servers is protected by 256-bit SSL encryption, and your payment information is sent directly to our trusted 3rd party payment processor, Paypal. Your Paypal account information or credit card information is never stored on our servers.